New Items
We want you to be 100% happy with your purchase and will fully refund (or exchange if possible) any NEW item. Please inform us within 48 hours of delivery that you wish to return an item – then please return it to us within 7 working days. Once received, we will refund the item, less any delivery charges (unless the goods are faulty or incorrect) within 7 working days. Unfortunately we cannot be held responsible for any returned items that are lost in transit, so please ensure that you use a delivery service that is fully insured and provides an online tracking service and required signature upon delivery.

Vintage Items
We regret that we cannot offer refunds on Vintage, Bespoke and Made-to-Order items. We can only offer a refund if your item is damaged or faulty. Please ensure that you check your item/s thoroughly on delivery and notify us of any issues within 24 hours. We will then liaise with you directly to arrange the return and refund of the item. You may be required to send photos of any damage/discrepancies. If in the unlikely event that your item is damaged during transit please contact us and we will work with you to help rectify the issue, or assist with processing a claim with the courier company (if recommended and booked via us).

Please note:  
It is the responsibility of each customer to ensure that the item ordered will fit through all access points and into the space intended. Sorry, but Items cannot be returned because they do not fit.