All orders are processed and shipped within 1-3 days, excluding weekends and holidays. A tracking number is emailed upon shipment. 

Estimated delivery times:
Italy: 2-7 business days
International orders normally deliver in 1-2 weeks upon shipment, excluding Sundays and holidays, but can sometimes take up to 4-5 weeks due to customs.
We’ll do our best to meet these delivery estimates, but can’t guarantee them. Actual delivery time will depend on the delivery method you choose.
Retello is not responsible for lost, stolen, or damaged mail.
If you believe your package is lost or stolen, please contact directly the courier.
Items are shipped to the address provided in your PayPal order. 
Retello is not responsible for returned packages due to incorrect addresses. 


You are welcome to collect items yourself, please contact us with a list of the items you wish to purchase and we’ll set up a bespoke order which excludes any shipping charges. Please note: Collections are by prior arrangement only as we need 48 hours notice to get items out of storage and ready for collection. If you are collecting large/furniture items then we recommend that you bring plenty of old blankets/straps/rope to secure larger items during transit. Please also don’t forget to measure your vehicle to ensure the items will fit, so that you don’t have a wasted trip.

If you have any questions please send us a mail at
We are always happy to connect with folks from all around the world.

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